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Down website


If your website is taken down due to a legal issue, the resources provided by Electronic Frontier Foundation, while focused on US copyright laws, are a good place to learn more.


1. Who built website

Who built your website? Are they available to help?

2. Hosting provider

Who is your web hosting provider? This is the company that provides the server where your website lives.

3. Account details

Do you have your account log in details for this hosting provider?

4. Domain name

Where did you purchase your domain name? In some cases this is also your website host, but it could also be another company.

5. Recovering your site

Do you have the log in details for the domain name service? If not, finding these is your first step to recovering your site

6. Who else knows details?

Who else knows or may have access to these account details?

Poor site performance

Slow site?

Does your site load slowly or only sometimes? Your site may be overwhelmed by the number and speed of requests for pages it is receiving – this is a performance problem.

Don't panic!

This could be ‘good’ if your site has become more popular and simply needs some improvements to respond to more readers. Check your site analytics for a long-term pattern in growth.

None of these?

If you have determined that none of these are at fault, you may be suffering from a denial of service attack. Refer to the DDoS lesson to learn more.

Network problem

Unavailable website

To see whether your web host is working but your website is unavailable, visit https://www.isup.me/.

Disturbed account

If your site is up but you cant see it, it might be a network problem. It could also be in indication that your account has been disabled.

Billing problem

Outstanding balance

Make sure your billing information is up to date and that there is no outstanding balance on your hosting services or your domain name to ensure your website is not taken down for billing problems.

Hosting problem

Not loading at all?

If your website is not loading at all, the company that hosts your website may be having problems.

Look up status

Visit the website of your hosting company and look for a 'status' blog. Alternatively, you can search on Twitter.com for other users with the same host who are having the same problem.

Censorship problem

Similar sites down?

Can you visit other sites with similar content to your site? Try visiting websites related to yours or covering similar issues.

Circumvent it!

Also try using Tor or Psiphon to access your site. If this helps, you have a blocking problem – you are still online for other parts of the world, but are being censored in your own country.

Software problem

Error messages?

Are you seeing error messages? This could be a software problem.

Any recent changes?

Think about any recent changes you or your team may have made and contact your webmaster.

Sent your webmaster a screenshot

Sending your webmaster a screenshot, the link of the page you are having problems with and any error messages you see will help them figure out what might be causing the problem.

Helpful questions

Here are some helpful questions to ask your webmaster.

Account hijacking

Defacement problems

Are you seeing a website that is not yours? Are you receiving a warning from your browser about malware on your own site? This could be a defacement problem.

Fix the problem

See website defacement for next steps. You will need to work with your web hosting provider and review the Account Hijacking section.

Reasons your site may be down

Learn why your website might be down.

Learn about

Questions for your webmaster) Possible reasons your website might be down


What is gitbook used for?

To read books To book hotel named git To write and publish beautiful books GitBook.com lets you write, publish and manage your books online as a service.

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  • en/topics/practice-1-emergencies/2-account-hijacked/1-1-intro.md: What to do if your account has been hijacked
  • en/topics/practice-1-emergencies/1-seeking-help/1-1-intro.md: Seeking help safely after an emergency -

See also:

  • Electronic Frontier Foundation: Security Self Defense